Privacy Policy

When you place an order, make an inquiry or interact with Gravity Attracts, we may collect:

• Your name
• Contact number
• Email address
• Billing and delivery address
• Order details, including products, sizes and purchase history
• Payment-related information, such as payment confirmations and transaction references
• Communications and inquiries you send to us
• Information needed to process returns, exchanges or refunds
• Website usage and technical information, where applicable

We collect information reasonably necessary to provide our products and services, process orders and improve your shopping experience.

Your personal information may be used to:

• Process and confirm orders.
• Arrange payments and deliveries.
• Contact you about your order or inquiry.
• Provide customer support.
• Process approved returns, exchanges and refunds.
• Maintain business and transaction records.
• Improve our products, services and customer experience.
• Detect or prevent fraudulent or unauthorised transactions.
• Send promotional information, product updates or special offers where you have agreed to receive them.
• Comply with applicable legal and regulatory requirements.

Payments may be processed through banks, payment gateways or other authorised payment service providers.

Where payments are handled directly by a third-party provider, the payment details collected by that provider are subject to its own privacy and security practices. The information we receive will depend on the payment method used and may include payment status and transaction references.

Please make payments only through payment methods officially provided or communicated by Gravity Attracts.

Gravity Attracts does not sell or rent your personal information.

We may share relevant information with service providers where necessary to complete your order or operate our services, including:

• Courier and delivery companies
• Banks and payment service providers
• Website, e-commerce and technology service providers
• Professional advisers where reasonably necessary
• Government or regulatory authorities where required by law

Only information reasonably necessary for the relevant purpose will be shared.

To fulfil your order, we may provide your name, delivery address and contact number to the courier or delivery service responsible for your purchase.

These details are shared to arrange, complete and manage your delivery, including contacting you about delivery attempts.

With your permission, we may contact you about:

• New collections and product launches
• Special offers and promotions
• Brand news and updates

You may opt out of promotional communications at any time by contacting us using the details below or using an unsubscribe option where available.

Messages needed to manage an existing order, payment, delivery, return, exchange or customer service request may still be sent.

Where used on our website, cookies and similar technologies may help the website function, remember preferences and improve the shopping experience.

Depending on the features and services enabled, these technologies may also support analytics, advertising or social media functions. Where consent is required for optional cookies, we will request it before using them.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website features.

We take reasonable administrative and technical measures to protect personal information under our control against unauthorised access, misuse, loss, alteration or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include fulfilling orders, providing customer support, maintaining transaction and accounting records, resolving disputes and meeting applicable legal obligations.

When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

You may contact Gravity Attracts to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, where applicable.
• Withdraw consent for uses based on your consent.
• Opt out of promotional communications.
• Raise a concern about how your information is handled.

We may need to verify your identity before responding to a request. Some information may need to be retained to complete transactions, maintain required records or comply with applicable law.

Withdrawing consent does not affect processing already carried out before consent was withdrawn.

Our website and social media channels may contain links to independent websites, payment services or other platforms.

Those providers handle information according to their own privacy policies. We encourage you to review their policies when using their services.

When you contact or purchase from us through a social media or messaging platform, that platform may also collect and process information under its own terms and privacy policy.

Gravity Attracts does not knowingly collect personal information from children where parental or guardian consent is required under applicable law without that consent.

If you believe a child has provided personal information improperly, please contact us so we can take appropriate steps to investigate and remove it where necessary.

We may update this Privacy Policy to reflect changes to our business practices, website, services or applicable requirements.

Updated versions will be published through our official website or relevant sales platform, with an effective date. Where appropriate, we will provide additional notice of significant changes.

For questions, privacy requests or concerns about how your personal information is handled, please contact:

Email

shopgravityattracts@gmail.com

WhatsApp / Hotline

+94 71 322 0222Chat on WhatsApp