Return & Exchange Policy

Customers may request an exchange within 7 days from the date of delivery.

To be eligible for an exchange:

• The item must be unused, unworn, unwashed and in its original condition.
• All original tags, labels and packaging must remain intact.
• The item must not show any signs of wear, damage, stains, perfume, deodorant marks or alterations.
• Proof of purchase or order details must be provided.

Eligible T-shirts, shirts and other clothing may be exchanged for another size, colour, design or product, subject to availability.

Items purchased during sales, promotional campaigns, clearance offers or with special discounts are considered final sale and cannot be exchanged unless the item received is damaged, defective or incorrect.

Customers are responsible for delivery or courier charges associated with an exchange unless the exchange is required due to an error by Gravity Attracts.

If you receive an item that is damaged, defective or different from what you ordered, please contact Gravity Attracts as soon as possible after receiving your order.

We may request photographs or other relevant information to verify the issue before approving a return.

Once the issue has been verified, we will arrange an appropriate replacement, exchange or refund. Where the error is on our part, the applicable return courier charges will be covered by Gravity Attracts.

Refunds are generally offered only for items received damaged, defective or incorrect.

Once the returned product has been received and inspected, approved refunds will be processed using the original payment method, wherever possible.

Please allow approximately 7 working days for us to process an approved refund after receiving the returned item. The time taken for the funds to appear in your account may vary depending on your bank or payment provider.

We reserve the right not to accept returns or exchanges for:

• Items that have been worn, used, washed or altered.
• Items without their original tags or packaging.
• Items showing stains, perfume, deodorant marks, damage or signs of improper handling.
• Undergarments or other items identified as non-returnable for hygiene reasons, except where received damaged, defective or incorrect.
• Sale, clearance, promotional or specially discounted items, except where received damaged, defective or incorrect.
• Items submitted for a change-of-mind or size exchange outside the 7-day exchange period.

All returns or exchanges must be approved by Gravity Attracts before the item is sent back.

Please contact us with your:

• Name
• Contact number
• Order number or proof of purchase
• Reason for return or exchange
• Preferred replacement size or product, if applicable
• Photographs of the product, if applicable

Email

shopgravityattracts@gmail.com

WhatsApp / Hotline

+94 71 322 0222Chat on WhatsApp

Please do not send a product back without receiving confirmation from our team.

• Gravity Attracts reserves the right to refuse a return, exchange or refund if the returned product does not meet the conditions stated in this policy.
• Exchanges are subject to size, product and design availability. Any additional amount payable for a higher-priced replacement must be settled before dispatch.
• Once an order has been dispatched, we may not be able to accommodate changes to the delivery address or order details.
• Colours may appear slightly different depending on photography, lighting and individual screen settings. Minor colour variations of this nature are not considered product defects.
• This policy applies to purchases made directly through Gravity Attracts’ official sales channels.